Refund policy

All sales are final.

Unfortunately, we do not accept returns or exchanges so please choose your products and sizes carefully as all orders are personalized for you. 

 

UPDATE PERSONAL INFORMATION

However, if you need to update your personal or shipping information please contact us within 24 hours of your purchase. If at any point in time while placing your order you encounter a problem please contact us as we would be so happy to help you! 

 

EXCEPTION: DAMAGED OR ERRORED GOODS

Everything in our store is made to top quality and all handmade products are made with extra love and care. When shipped each item is triple checked for quality just to make our customer happy. However, we understand that nothing is absolutely perfect and accidents do occur. So if you have a defective product or received a wrong item please feel free to reach out to us within 14 days of receiving your order and we would be happy to assist you to a solution. All claims may be made to our business email shopcooline@gmail.com

 

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund on your statement.

 

You can always contact us for any return question at shopcooline@gmail.com.