SHIPPING POLICY

PROCESSING TIME

Processing time for all orders with embroidered products is currently 1- 2 weeks (not including holidays or weekends). Please note that orders with multiple products will ship together and will adopt the longer shipping time. Orders are completed in sequence in the order that payment is received and confirmed. Please note that the processing time does not include the shipping time frame. The processing time is the estimated time frame that it will take to make, complete, and prepare your order for shipping. Products may be shipped out sooner than the estimated processing time depending on availability of products and quantity of orders but will never be shipped out later than the estimated time frame.

 

Tracking

All parcels come with tracked shipping. Therefore, please note that you will receive a confirmation shipping email with a tracking number once your order has shipped. This will be sent to your email that was placed at the time of checkout for your order. If you have not received an email or tracking number past the processing time or need to change your contact email please reach out to us. If you are still within the processing time frame please rest assured that we are working in sequential order to complete all customer orders and we will have your products shipped out as soon as possible.

 

TAX & DUTY FEES & DELAYED DELIVERY

Please note Cooline Customs is not responsible for any custom fees, shipping delays due to customs, or natural weather occurrences. We are not responsible for lost or stolen parcels once delivered to the post office and any postal claims should be made directly to the postal office as all packages are provided with tracking information. You will receive a shipping confirmation email with your tracking information as soon as your order is shipped out.  

 

INCOMPLETE ADDRESS

All package are addressed with the exact address entered by customer at checkout so please ensure that your address is correct. Cooline Customs will not be held accountable for any parcels that go missing or that are undeliverable due to wrong address placed by the customer at checkout. If you notice your address is incorrect, missing information, or in need of change please contact us within 24 hours of your purchase. If the postal company flags your address at the time of delivery for being incomplete or invalid we will contact you via email (customer email provided at checkout) and ask for verification of your address. If we do not receive a emailed response within 7 days your charge will be refunded to your original form of payment and we will no longer send your items. 

 

RETURNED OR UNDELIVERABLE PARCEL

If for any reason your package is undeliverable or returned to us by the postal office due to incorrect address placed by the customer during checkout we will contact you via email to notify you that we have received your package. Cooline Customs will not be held responsible for paying shipping fees to resend packages, this will be the customers responsibility in order to create a new shipping label with the updated address information.